In today’s fast-paced and increasingly competitive business environment, marketing and communication are often the difference between success and failure. While this concept is well understood in the B2C (business-to-consumer) world, B2B (business-to-business)...
Dr. MAWO MARTIN
Business strategist and Marketing consultant with extensive experience in advising companies across the board and sectors on implementing customer-centric strategies to drive growth.
Posts By Dr. MAWO
Why Marketers Should Use Surveys for Customer Feedback and How to Improve the Feedback Process
In today’s competitive business landscape, understanding customer preferences, pain points, and behavior is more crucial than ever. Customer feedback is a powerful tool for marketers to gain insights that drive decision-making, enhance customer experience, and refine...
Improving Survey Accuracy: Strategies to Overcome Random Responses and Gain Reliable Customer Insights
one of the challenges with surveys is that respondents may not always answer questions thoughtfully or consistently. This can result in inaccurate or misleading data, which ultimately undermines the insights marketers hope to gain. People might provide random...